Return Policy
We are committed to ensuring your satisfaction with every purchase from our store. Should you need to return an item, we offer a comprehensive return, cancellation, and refund policy detailed below.
Order Cancellation
Before Shipment
- Cancellation Request: You may cancel your order without any penalty before it is shipped. To do so, please contact us immediately at service@dandyshoodie.com. We will process the cancellation and confirm via email.
After Shipment
- Already Shipped Orders: If the order has already been shipped, unfortunately, you will need to wait until it arrives before initiating a return process.
Return Policy
Eligibility
- Return Period: Items are eligible for return within 30 days of receipt. Please ensure that the item is unused, in its original packaging, and in the same condition as received.
- Non-returnable Items: Certain items, such as personalized goods, perishable products, or intimate apparel, may not be eligible for return. If unsure, please inquire about the item’s eligibility before initiating a return.
Process
- Initiate a Return: Contact us at service@dandyshoodie.comto initiate the return process. Include your order number and reason for the return.
- Return Authorization: Once approved, you will receive a return authorization along with instructions on how to send the item back.
- Shipping Costs: Customers are responsible for shipping costs when returning items unless the return is due to a fault on our part (e.g., incorrect or defective product).
Refunds
Processing Refunds
- Inspection: Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
- Approval: If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within a specified number of days.
Partial Refunds
Certain situations may qualify for partial refunds, such as items not returned in their original condition, damaged or missing parts for reasons not due to our error.
Delayed or Lost Refunds
If you haven’t received a refund yet, please follow these steps:
- Check Your Bank Account: It may take some time before your refund is officially posted.
- Contact Your Credit Card Company: There might be a processing delay.
- Bank Delay: Some banks have longer processing times. If you’ve done all of this and still have not received your refund, please contact us at service@dandyshoodie.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@dandyshoodie.com detailing your request.
Damaged or Incorrect Items
In the event that you receive a damaged or incorrect item, please contact us immediately at service@dandyshoodie.com. Provide a description and, if possible, photos of the issue. We will work with you to resolve the problem as quickly as possible, including sending a replacement if necessary.
Final Sale Items
Items marked as “Final Sale” cannot be returned or exchanged unless they arrive faulty or damaged.
Contact Information
For any questions or concerns regarding our return policy, please reach out to us at service@dandyshoodie.com. Our customer service team is here to assist you and ensure that your shopping experience is satisfactory.
Thank you for entrusting us with your purchase. We are dedicated to providing excellent service and quality products, and we stand behind every item we sell.